How Do I Cancel My Just Answer

How Do I Cancel My Just Answer

Long before we had Siri or Alexa, Andy Kurtzig from San Francisco founded JustAnswer – an online question & answer service designed to help people find reliable answers to all of their questions from experts in dozens of fields. This platform can be used on a one-off basis, or with an advantageous subscription plan. However, if you’re trying to find out how to cancel JustAnswer membership you no longer want or need, then this article will guide you through the process.

JustAnswer is an online question/answer service, assisting people with various topic-specific questions. It was founded in 2003 by Andy Kurtzig. Andy Kurtzig is still the CEO of the company as well. The company is a private business entity. JustAnswer is headquartered in San Francisco, CA. Additionally, the company has offices in multiple locations across multiple countries. Currently, there are about 150 employees.

The goal of JustAnswer is to connect customers with verified experts to answer their questions. The site has experts in various fields, with the most being in medical, legal, automotive, veterinary and technical support. Customers can ask a question and expect a response to the questions within 24 hours. There are currently over 11,000 experts on JustAnswer. There have been over 16 million questions answered. JustAnswer has been featured on various t.v. shows, stations, and publications, including Good Morning America, CNN, The Today Show, The Wall Street Journal, and The New York Times.

Customers can pay a low monthly fee and ask unlimited questions. Customers are also able to speak one-on-one with the experts via phone. Phone calls may be subject to a $5 deposit and/or additional charges. Plans include a free trial so customers can try out JustAnswer first. Plans include free questions/answers, 24/7 peace of mind and expert responses from real doctors, lawyers, mechanics, and more, two free phone calls, and access to JustAnswer’s library of expert answers. Additionally, Android and iPhone users can enjoy the JustAnswer app.

If your budget isn’t allowing you to keep JustAnswer, feel free to continue reading further for step-by-step instructions on how to cancel your membership.

JustAnswer Membership: How Does it Work?

JustAnswer is a popular platform that connects people struggling with various questions and verified experts who can provide them with relevant answers. The platform covers all kinds of fields including legal, medical, technical, IT, relationships, or automotive – there are currently 11,000+ experts involved who reportedly answered more than 16 million questions over the years (the service works since 2003).  

One of the main advantages of JustAnswer is its reliability and fast responses – if you ask a question, you can always expect to receive a knowledgeable answer within 24-hours, while the platform is available non-stop. Of course, this 24/7 expert service is here only for registered users with valid JustAnswer membership.

Most of the new customers start with a $1-5 worth (prices vary) week-long trial which can help you quickly and efficiently resolve your current issue and also get to know the platform and its benefits properly. Alternatively, you can opt for a one-off service at a flat fee of $5 per question/answer.

If you don’t like the service or you’re unhappy with the response you’ve received, your trial fee will be refunded to you. On the other hand, when your trial period ends, and you decide to keep the service, you can expect to be charged a monthly membership fee every 30 days. 

Monthly fees for JustAnswer vary greatly depending on the range of services you opt for – in general, the price can be anywhere between $18 and $46. Membership provides you with access to:

  • Free questions and answers (otherwise, a flat fee of $5 is charged per question)

  • 24/7 contact with experts

  • Exclusive app access (for both iPhone and Android)

  • Two free phone calls with experts (available for iOS only)

  • Access to the Library of Experts 

How to Cancel Your JustAnswer Membership 

JustAnswer might not be overly expensive, but if you feel like you have no more use or budget for this kind of service, it’s relatively easy to get rid of it. Read our step-by-step instructions on how to cancel your JustAnswer membership properly and painlessly:

Get together this information:
  • First Name
  • Last Name
  • Phone Number
  • Email Address
  • Username
  • Password
  • Billing Address
  • City
  • State/Province/Region
  • ZIP/Postal Code
  • Country
  • Reason for Cancellation
To cancel by Phone (Live Agent):
  1. Pick up your phone and call 1-888-862-9212
  2. Tell the representative that you’d like to cancel
  3. Help the representative locate your account by providing the info they ask for
  4. If you’re unsure, ask if you’re going to be charged again
  5. Ask the representative for a receipt, email, or confirmation number
  6. It’s important to keep the info about your cancellation, just in case!
To cancel by E-Mail:
  1. Create an email and include your account information
  2. Tell the representative that you’d like to cancel
  3. Ask the representative for a receipt, email, or confirmation number
  4. Shoot the email to [email protected]
  5. It’s important to keep the info about your cancellation, just in case!
To cancel by Login:
  1. Head over to
  2. Continue by clicking on “My Account” in the top corner
  3. Continue by clicking on “Edit” on the “Account Information” panel on the left side of the page
  4. Scrolling down, find “Edit Your Subscription”
  5. Continue by clicking on “Cancel My Subscription Plan”
  6. Continue by clicking on “Submit” to finish
  7. It’s important to keep the info about your cancellation, just in case!

How to Cancel My JustAnswer Membership Frequently Asked Questions

Feel like you need some more information? Maybe you’ll find what you’re looking for in one of these commonly asked questions about JustAnswer: 

How do I get a refund from JustAnswer?

If you’re not satisfied with JustAnswer’s service or the expertise of any of their counselors, the company guarantees to refund you. All refunds should be processed within 24 hours. 

Is JustAnswer free?

JustAnswer offers professional advice from real-life verified experts. While the service is not completely free, if you compare it with the costs of standard counseling, it’s an exceptional value for money.  If you need just one piece of advice, you can opt for a one-off transaction. But if you need advice regularly, JustAnswer offers plans that can be tailored to your needs and budget.

How do I contact JustAnswer?

JustAnswer has a responsive customer service that can be contacted via email (request form must be filled and submitted directly on the website), or telephone (US number is 1-800-509-5721).

What are the JustAnswer Alternatives? 

JustAnswer is definitely one of the most popular and best-renowned platforms of its kind on the market. However, if you’re looking for something slightly different, there are some interesting alternatives you might want to try. Here are our suggestions:


If you’re looking mainly for advice on legal matters, LegalZoom is a service that might interest you. This platform focuses only on legal advisory – most of all, it provides you with thorough assistance with creating legal documents. Practically, LegalZoom spares you or your small business from the necessity to hire an attorney, which would, obviously, cost you much more.

LegalZoom can help you with trademarks, patents, copyrights, real estate and finance forms, marriage or divorce documents, business compliance, or even immigration-related paperwork. Unlike with JustAnswer, you’re getting full service here. The price is, understandably, higher too – expect to pay between $79 and $349 + filing fee for the agreed period of collaboration.


BetterHelp is an online counseling platform providing professional yet completely remote and flexible psychotherapy to individuals all around the world. All BetterHelp experts are highly experienced and professionally trained. You will be matched with one of them within 24 hours after registering, but you can also switch your counselor anytime if you feel like it’s not the best match.

Available interactions with your counselor include live chat, video sessions, messaging, or telephonic therapy. The membership fee differs based on your requirements and expectations, but in general, prepare to pay around $35-80 per week

Looking for more than just advice or counseling? If you’d prefer to learn some new skills or abilities yourself, is a great place to find some professional support. This platform offers a fully online tutoring service in more than 40 fields including science, English and foreign languages, business, or social studies, allowing you to study at your own pace and terms.

Education with is as personalized as possible. Whether you need some guidance to get into the college you’ve been dreaming of, or you’re just trying to broaden your horizons with some new knowledge, this platform will help you fulfill your plans. The subscription fee ranges between $39.99 and $114.99 a month.  


JustAnswer can be an extremely helpful platform. Whether you’re struggling with legal matters around your new business, can’t wrap your head around some medical issue, or you need some professional advice to cope with a problematic relationship, this place is full of reliable and highly responsive experts offering their help at affordable and competitive prices.

However, once you’ve successfully resolved your issues or learned how to cope with it yourself, there’s probably no point in keeping your JustAnswer membership alive. Fortunately, canceling your JustAnswer subscription is relatively simple, and you can even get refunded on some occasions. We hope that this article will help you go through the process as smoothly and easily as possible. 

Are you looking to cancel other counseling or advisory subscriptions? Check out our Legalshield cancellation guide, our How to Cancel Money Map Press article or our step-by-step instructions for VIP Wellness Network cancellation