How Do I Cancel My

BetterHelp is an online counseling platform. It was founded in 2013 by Alon Matas and Danny Bragonier. BetterHelp offers psychotherapy to individuals worldwide. The headquarters are located in Sunnyvale, California. In 2015, the company was acquired by Teladoc, Inc. Teladoc, Inc. is a publicly-traded company. The founder of BetterHelp started the company after he noticed that there was a shortage of available counseling services that fit his busy schedule.

BetterHelp counselors are licensed and accredited. Most of them are psychologists, clinical social workers, or licensed professional counselors. They have extensive training and education. After signing up with, you will be matched to a counselor within 24 hours. Your counselor will send you a message on the platform, introducing themselves and their experience. You can speak with your counselor in four different ways: messaging, live chat, phone conversations, or video conferencing. You and your counselor will be assigned a virtual room where all communication will take place. With, you can conceal your real name by using a nickname when communicating on the platform.

Membership cost is a flat-rate per week. All services are offered on an unlimited basis. Membership costs could be between $35-80 per week. You will be charged on a recurring basis via your credit/debit or PayPal account. Health insurance is not accepted on

If you have found that you no longer need BetterHelp, you can easily cancel. To cancel, follow the cancellation instructions below. We have included some step-by-step instructions for you to easily follow and cancel your membership.

Get together this information:
  • First Name
  • Last Name
  • Email address on the account
  • Password
  • Last 4 digits of Credit Card being charged
  • Date of Last Charge
  • Amount of Last Charge
To cancel by Web Form:
  1. Head over to
  2. Put your info in the places provided
  3. Scrolling down, find the orange button that says “Submit”
  4. Continue by clicking on the orange button that says “Submit”
  5. It’s important to keep the info about your cancellation, just in case!
To cancel by E-Mail:
  1. Create an email requesting your account be cancelled
  2. Give the representative your account information
  3. Shoot the email to [email protected]
  4. It’s important to keep the info about your cancellation, just in case!