How Do I Cancel My GenealogyBank

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GenealogyBank is an online genealogical research resource. GenealogyBank was founded in 2006 as an offshoot of NewsBank. The site is currently headed by Dan Jones and based in Naples, Florida. The site is one of the largest collections of digitized newspapers in the USA, with newspapers from all 50 states dating back to 1690. In addition, GenealogyBank offers other resources including the Social Security Death Index, obituaries, government documents and publications, and historical books. The more than 9,000 records available on GenealogyBank include birth announcements, marriage announcements, obituaries, letters, speeches, opinion pieces, news, photographs, advertisements and more.

A 7-day free trial is offered for new customers of GenealogyBank. A membership to the site provides a customer unlimited access to the full database of newspapers and other research resources for the duration of their paid subscription. If the trial is not cancelled during the initial 7-day period, it will automatically be transferred to a regular membership that is paid based on the schedule the customer chose when initially signing up for their trial membership. Monthly memberships are available for $19.95 per month and renew automatically every 30 days. 6-month memberships are available for $49.95 and will also automatically renew after the 6-month period. Annual memberships are available for $99.90 per year and renew annually, however, when first signing up members may choose the annual option for a discounted rate of $55.95.

Memberships do not have a minimum time commitment and can be cancelled at any time. The information that has been gathered and is included below will assist you in cancelling a membership to GenealogyBank.

Get together this information:
  • First Name
  • Last Name
  • Address 1
  • Address 2
  • City
  • State/Province/Region
  • ZIP/Postal Code
  • Country (if outside USA)
  • Email address on the account
  • Last 4 Digits of the Card Being Charged
To cancel by Phone (Live Agent):
  1. Pick up your phone and call 1-(866) 641-3297
  2. Tell the representative that you’d like to cancel
  3. Help the representative locate your account by providing the info they ask for
  4. If you’re unsure, ask if you’re going to be charged again
  5. If applicable, ask for a refund
  6. Ask the representative for a receipt, email, or confirmation number
  7. It’s important to keep the info about your cancellation, just in case!