How do I cancel my Care.com

Care.com is a website that assists families with finding childcare, senior care, special needs care, pet care, and housekeeping. The company was founded in 2006. The founder of the company is Sheila Lirio Marcelo. She came up with the idea when she had trouble finding a sitter for her first child. The Co-Founders are Dave Krupinski, Donna Levin, and Zenobia Moochhala. During the launch of the company, Care.com helped families find babysitters, tutors, pet care and senior care, but since then, the services available have expanded. The Chief Executive Officer of the company is Sheila Lirio Marcelo. The headquarters are located in Waltham, MA. There are over 33 million members across 20 countries. Each month, the website has over 6 million visitors. New jobs are posted every 30 seconds. Care.com is a publicly-traded company and has been since early 2014.

Upon going on the website, you can choose between “Find Care” or “Find Jobs”. Find Care is for those who need a caregiver. Find Jobs is for those who want a care job. It is free to search for a caregiver, as well as free to look for caregiver positions on the website. All caregivers will have to undergo a background check. Once the background check is passed, it will be displayed on the caregiver’s profile. Care.com prides itself on providing safe options for people who are seeking caregivers, thus being sure that the identity of each caregiver is verified. Caregivers have the opportunity of signing for a premium membership which will triple the chances of you finding a job, as well as putting your profile at the top of the list. You will also be able to apply for as many jobs as you would like with a premium membership. The premium membership is $39 per month. It is $78 for three months. The annual plan is $156. All plans will automatically renew.

To cancel your Care.com account, follow the cancellation instructions that are included on this page.

Get together this information:
  • First Name
  • Last Name
  • Phone Number
  • Email Address
  • Username
  • Password
  • Billing Address
  • City
  • State/Province/Region
  • ZIP/Postal Code
  • Country
  • Reason for Cancellation
  • Last 4 Digits of Card
  • Date of Last Charge
  • Amount of Last Charge
To cancel by Login:
  1. Head over to https://www.care.com/
  2. Login with your Email and password
  3. Continue by clicking on Account and Settings
  4. Scrolling down, find Membership Information Section
  5. Continue by clicking on Close Account
  6. Continue by clicking on No thanks, cancel my membership
  7. Continue by clicking on a reason for why you are closing your account.
  8. Continue by clicking on Continue
To cancel by Phone (Live Agent):
  1. Pick up your phone and call (877) 227-3115
  2. Tell the representative that you’d like to cancel
  3. Help the representative locate your account by providing the info they ask for
  4. Ask the representative for a receipt, email, or confirmation number
  5. It’s important to keep the info about your cancellation, just in case!
To cancel by E-Mail:
  1. Create an email including your account information
  2. Tell the representative that you’d like to cancel
  3. Ask the representative for a receipt, email, or confirmation number
  4. Shoot the email to careteam@care.com

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