is a popular online search tool that runs background checks, providing information such as addresses, phone numbers, government records, arrest records, and more. You must sign up for a membership to access full background information. Membership levels vary, and you can sign up for the monthly or 3-month membership, as well as opt for a Premium Report. They also offer a $1 5-day trial membership.

If you find your membership no longer needed, follow the steps below to cancel.

*Important things to note:

  • For the monthly and 3-month membership levels, you will be billed automatically for the next billing term until you cancel, i.e. you will be billed every 3 months for the 3-month membership.
  • Once your free trial ends (day 6), you will automatically be charged a monthly membership fee until you cancel. Cancel within the 5-day trial to avoid being charged.
  • To stop the next monthly billing, make sure to cancel your membership before the month’s due date.
  • Cancellation requests take 24-48 hours to process once received.

How To Cancel Your Membership:

Cancel via Online:

You will need: your login email address and password.

  1. Go to
  2. Scroll to the “Quick Links” section located at bottom of the page.
  3. Click on “Cancel Membership” link.
  4. Enter your log in email address and password.
  5. Fill out cancellation form.
  6. Confirm cancellation.
  7. Wait for a confirmation email for your records.

Cancel via Phone:

You will need: your full name and email you used to sign up

  1. Call Customer Support at 1-800-222-8985, open 24/7.
  2. Request for your membership to be cancelled.
  3. Verify information.
  4. Ask for a confirmation number or email for your records.

Cancel via Email:

You will need: your full name and email you used to sign up.

  1. Send an cancellation request email to [email protected].
  2. Make sure to include your full name and email.
  3. Wait for a confirmation email for your records.