How Do I Cancel My HBO Go

HBO Go is the “tv everywhere” streaming service offered to HBO subscribers. The service is offered by HBO with its headquarters in NYC in both the USA and Thailand. Unlike its counterpart, HBO Now, HBO Go is not available as a standalone service and is only offered to subscribers of HBO through their television provider. These subscribers can then utilize the service to access HBO original content, movies, and specials airing on HBO on-demand via their computer, television, tablet or smartphone via the application offered by HBO. The service originated in 2010 and was initially offered only via the HBO website but has since expanded to mobile and tablet devices as well. In 2011 Roku was added as an option to access the service, followed by Apple TV, Chromecast, PlayStation and Xbox consoles, and Samsung Smart TVs. HBO Go is included with your HBO subscription through your television provider and does not have a subscription fee on top of the cost of adding HBO to your current package while HBO Now has a fee due to being a standalone service. Since there is no cost charged directly for HBO Go, there is no cost information to include here since the cost of HBO can vary depending on your television provider. It can be cancelled via HBO or your television provider since it is included with your HBO service, though an HBO Now subscription can and should be cancelled independently if you no longer wish to have it. More information about how to cancel can be found below.

Get together this information:
  • First Name
  • Last Name
  • Email address on the account
  • Password
  • Address 1
  • Address 2
  • City
  • State/Province/Region
  • ZIP/Postal Code
  • Name of your Television Provider
To cancel by Login:
  1. Head over to
  2. Login with your Email address and Password
  3. Put your info in the places provided
  4. Continue by clicking on Dashboard
  5. Scrolling down, find the unsubscribe option
  6. Continue by clicking on the unsubscribe option
  7. It’s important to keep the info about your cancellation, just in case!
To cancel by Phone (Live Agent):
  1. Pick up your phone and call 212-512-1208
  2. Tell the representative that you’d like to cancel
  3. Help the representative locate your account by providing the info they ask for
  4. If you’re unsure, ask if you’re going to be charged again
  5. Ask the representative for a receipt, email, or confirmation number
  6. It’s important to keep the info about your cancellation, just in case!