How Do I Cancel My Account?

When you feel that it is time to cancel your account at you will need to contact a member specialist via phone or Unites States Postal Service.

Before you begin the cancellation process you will need your Member ID. Your Member ID is found under your profile on their website.

Here’s how to cancel your account:

1. Go to the website.
2. Log in using your username and password. You will be able to request your username or reset your password using the linavailable if you forgot.
3. Click on your name on the upper right side of the page once you have successfully logged in. This link will open to your profile page.
4. Your Member ID will be located on the left side under the menu tabs. Write this down so that you can refer to it during the rest of the process. The website will automatically log you out after a short amount of time of inactivity and you will have to log in again.
5. You will have to call customer support at 1-866-617-1894

Their Hours of Operation are:
Monday through Friday 6:00 am-6:00 pm Pacific Time
Saturday and Sunday 8:00 am-5:00 pm Pacific Time

A member specialist will give you a confirmation number and send you an email that your account has been canceled and the final date that you can access your account.

It is recommended that you call and talk to a member specialist since you will receive immediate confirmation.