How Do I Cancel My Chewy.com

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Chewy.com is a pet supply retailer. The company was founded by Ryan Cohen and Michael Day in 2011. At first, the company was known as “Mr. Chewy”, but the name was later changed to just “Chewy”. In 2017, PetSmart acquired Chewy.com for over $3 billion. The current CEO of the company is Sumit Singh. The headquarters are located in Dania Beach, Florida. There are also fulfillment centers located in Texas, Nevada, Pennsylvania, Florida, and Indiana. Chewy.com currently has over 7,000 employees.

Chewy.com offers various pet supplies. They offer food, treats, and supplies for multiple animals. They have products for horses, reptiles, birds, fish, cats, dogs, and smaller pets. There are also pharmaceutical items that are available for your pet, including treatments and supplements ranging from heartworm, flea & tick, pain relief, arthritis, skin & coat, allergy relief, ear care, eye care, and special health conditions. They carry hundreds of brands, totaling over 1,000 different ones. Some top-rated brands that are available on Chewy are Blue Buffalo, Wellness, Royal Canin, Stella & Chewy’s, Natural Balance, Nutro, Merrick, Taste of the Wild, The Honest Kitchen, Solid Gold, Zignature, and Victor.

Auto-ship is available, allowing you to get pet products delivered directly to your door for a monthly basis. You can easily sign up. You will simply have to enter basic details about yourself and your pet, add your favorite items to your cart and continue to Checkout. Once you are at the Checkout screen, you will need to click on “Yes” to Auto-ship. You will be able to set a shipping schedule and have full control over when items are delivered. Auto-ship does not charge a monthly fee, you will only be responsible for the purchasing of your products. With Auto-ship, you can save up to 30% off of certain products.

Cancelling Auto-ship is simple. Follow the detailed cancellation instructions below to cancel the automatic shipments of your pet supplies.

Get together this information:
  • First Name
  • Last Name
  • Phone Number
  • Email Address
  • Username
  • Password
  • Billing Address
  • City
  • State/Province/Region
  • ZIP/Postal Code
  • Country
  • Reason for Cancellation
  • Last 4 Digits of Card
  • Date of Last Charge
  • Amount of Last Charge
To cancel by Phone (Live Agent):
  1. Pick up your phone and call 1-800-672-4399
  2. Tell the representative that you’d like to cancel
  3. Help the representative locate your account by providing the info they ask for
  4. Ask the representative for a receipt, email, or confirmation number
  5. It’s important to keep the info about your cancellation, just in case!