CCBill is an online global financial processor for private companies and online merchants. It accepts multiple forms of payments including credit and debit cards.

The website launched in 1998 in Tempe, Arizona. It currently processes billions of transactions annually.

The company teaches individuals about fraud protection. The site also helps customers learn about the subscription purchases they’ve made using CCBill.

Here’s how to cancel a subscription using CCBill.

What you’ll need to cancel your subscription:

  • Your full name
  • Your email
  • Your credit card number
  • The subscription ID number
  • The transaction number
  • The account number (or IBAN)

Steps to Cancel

Via Phone
  1. Call CCBill Consumer Support at 1-888-596-9279. (Available 24 hours a day, 7 days a week, 365 days a year).
  2. Request an account cancellation.
  3. Include your account number, transaction number, IBAN, and subscription number.
  4. Request an email confirming your cancellation.
  5. You will receive an email confirmation.
Via Email
  1. Contact CCBill at [email protected].
  2. Request to cancel your account.
  3. Include your full name.
  4. Enter your payment method and/or credit card number.
  5. Provide your account number, transaction number, or IBAN.
  6. Submit the ID number.
  7. Request to cancel the account.
  8. Ask for an email confirmation.
Via Fax
  1. Write a letter requesting to cancel your subscription.
  2. Include your full name, address, and subscription/transaction ID (or IBAN).
  3. Include your home phone and fax number.
  4. Ask to cancel your account.
  5. Request an email confirmation.
Via Chat
  1. Visit
  2. Go to the “Contact Consumer Support” Section.
  3. Select “Consumer Support Chat.”
  4. Start a chat with customer service.
  5. Ask to cancel your account.
  6. Request an email confirmation.
  7. You should receive a notice confirming your cancellation.
Via Online
  1. Visit
  2. Enter credit card number, transaction ID or IBAN.
  3. Fill in the Subscription ID.
  4. Search for the subscription.
  5. Follow the online directions to cancel your account.
  6. You should receive an email confirmation.

Pro Tip: CCBill can only locate subscriptions found in the search area. If you cannot locate it, try another email address or credit card number.

Pro Tip 2: Also contact the individual company where you placed the subscription to notify them that you’re canceling your account.

Company Information


2353 W. University Dr.

Tempe, AZ 85281-7223480.449.7751

CCBill EU, Ltd.

First Floor

CC Buildings

Palm Street

Paola PLA 1411, Malta

CCBill EU, Ltd.

2353 W. University Dr.

Tempe, AZ 85281-7223


Customer Service: 1-888-596-9279

Email: [email protected]

How Do I Cancel

Our site teaches users how to cancel accounts and subscriptions.