ABCmouse is an early learning academy for children under the age of 8. This page includes the top 3 guides to learn how to cancel your account.
Get together this information:
- First Name
- Last Name
- Phone Number
- Email Address
- Username
- Password
- Billing Address
- City
- State/Province/Region
- ZIP/Postal Code
- Country
- Reason for Cancellation
- Last 4 Digits of Card
- Date of Last Charge
- Amount of Last Charge
- Birthdate of the child on the account
- Name of child on the account
To cancel by Login:
- Head over to https://www.abcmouse.com/
- Login with your email address and password
- Scrolling down, find “parents” at the bottom of the page
- Continue by clicking on “parents”
- Scrolling down, find “My account”
- Continue by clicking on “My account”
- Continue by clicking on “Cancellation Policy”
- Continue by clicking on “Continue” on the next three screens
- Continue by clicking on your reason for cancelling
- Continue by clicking on “Continue” on the next three screens
- Continue by clicking on the box next to “I understand”
- Continue by clicking on “Submit cancellation”
- Continue by clicking on “continue”
To cancel by Web Form:
- Head over to https://www.abcmouse.com/
- Scrolling down, find “Customer support”
- Continue by clicking on “Customer support”
- Scrolling down, find “Billing”
- Continue by clicking on “Billing”
- Continue by clicking on “still like to contact Customer Support”
- Help the representative locate your account by providing the info they ask for
- Scrolling down, find the option to submit
- Continue by clicking on submit
- It’s important to keep the info about your cancellation, just in case!
To cancel by Phone (Live Agent):
- Pick up your phone and call 1-800-633-3331
- Tell the representative that you’d like to cancel
- Help the representative locate your account by providing the info they ask for
- If you’re unsure, ask if you’re going to be charged again
- Ask the representative for a receipt, email, or confirmation number
- It’s important to keep the info about your cancellation, just in case!