How Do I Cancel My ABCMouse.com

ABCmouse is an early learning academy for children under the age of 8. This page includes the top 3 guides to learn how to cancel your account.

Get together this information:
  • First Name
  • Last Name
  • Phone Number
  • Email Address
  • Username
  • Password
  • Billing Address
  • City
  • State/Province/Region
  • ZIP/Postal Code
  • Country
  • Reason for Cancellation
  • Last 4 Digits of Card
  • Date of Last Charge
  • Amount of Last Charge
  • Birthdate of the child on the account
  • Name of child on the account
To cancel by Login:
  1. Head over to https://www.abcmouse.com/
  2. Login with your email address and password
  3. Scrolling down, find “parents” at the bottom of the page
  4. Continue by clicking on “parents”
  5. Scrolling down, find “My account”
  6. Continue by clicking on “My account”
  7. Continue by clicking on “Cancellation Policy”
  8. Continue by clicking on “Continue” on the next three screens
  9. Continue by clicking on your reason for cancelling
  10. Continue by clicking on “Continue” on the next three screens
  11. Continue by clicking on the box next to “I understand”
  12. Continue by clicking on “Submit cancellation”
  13. Continue by clicking on “continue”
To cancel by Web Form:
  1. Head over to https://www.abcmouse.com/
  2. Scrolling down, find “Customer support”
  3. Continue by clicking on “Customer support”
  4. Scrolling down, find “Billing”
  5. Continue by clicking on “Billing”
  6. Continue by clicking on “still like to contact Customer Support”
  7. Help the representative locate your account by providing the info they ask for
  8. Scrolling down, find the option to submit
  9. Continue by clicking on submit
  10. It’s important to keep the info about your cancellation, just in case!
To cancel by Phone (Live Agent):
  1. Pick up your phone and call 1-800-633-3331
  2. Tell the representative that you’d like to cancel
  3. Help the representative locate your account by providing the info they ask for
  4. If you’re unsure, ask if you’re going to be charged again
  5. Ask the representative for a receipt, email, or confirmation number
  6. It’s important to keep the info about your cancellation, just in case!

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